Axon Records

Note: As some details & information may be under NDA, feel free to contact me to learn more.

Synopsis:

What:

  • I worked on a brand new product, Axon Records, from product conception to product delivery.

  • I led the first UX Research process, project management, and account management responsibilities end to end.

Conducting contextual inquiries and ethnographic studies with police officers

Business Problem:

What:

  • Police agencies are using 20+ year old technology to create and report crimes.

  • They are looking for an efficient and easy to use modern day software solution to reduce the amount of time needed to write reports.

Why:

  • Imagine using a 20 year old brick phone compared to a modern smartphone.

  • An officer can take up to 30 minutes just to record a 30 second traffic stop with old software.

  • New software can reduce this time tremendously, allowing officers to get back out on the streets and help save the community.

Roles:

My Role: UX Research focused program manager

Purpose:

  • Identify the feelings, moods, expectations, and pain points for various user groups ranging from police officers, detectives, sergeants, IT managers, and record clerks

  • Relay these research findings to product managers, designers, and engineers.

UX Research Methods Used:

  • Surveys

  • Usability Testing

  • Competitive Analysis

  • User Journeys

  • Persona Development

  • Ethnographic Research

  • Contextual Inquiries

  • Interviews (remote & in-person)

  • Card Sorting

  • Heuristic Evaluations

Teams I worked heavily with:

Our development partner: Fresno PD

Product management

Design

Engineering

Executive team

Training

Deployments team

Customer support

What do Fresno PD Users think of the new system?

Note: These are the officers I got to ride with for over 400+ hours conducting user research and usability testing with to help our product team develop Axon Records.

Axon Records - Dynamic Reporting from Axon Inc. on Vimeo.

Source: https://www.linkedin.com/posts/axon-protect-life_iacp2019-protectlife-techforward-activity-6594330255203405824-yhP5

PR Release of Axon Records at Fresno PD in Sep, 2019

Noteworthy Awards

Award with Chief Hall.jpeg

Fresno PD Chief Andy Hall’s Crystal Award for Axon Records

After working two years with the Fresno police department in developing and launching a new report writing software for police officers, Chief Andy Hall presented me with a crystal award commemorating my work and dedication for the project.

Want to see more on this case study?

As some details & information may be under NDA, feel free to contact me to learn more.